1. How satisfied were you with the overall level of service?
1a. If dissatisfied, please tell us briefly why this is.
2. Did we give you information/advice that was easy to understand?
2a. How might we improve?
3. How informative did you find our staff?
4. How well did we keep you up-to-date with progress?
5. How well did we listen to what you had to say?
6. Did we manage your case in a competent and timely manner?
7. Was the service approachable and friendly?
8. Did we treat you fairly at all times?
8a. If you believe you were treated unfairly due to, for example, your ethnic background, sex, religion or any other reason, please tell us briefly what happened.
9. Would you recommend us to someone else if they need legal help or advice?
9a. Please give your reasons for your answer to Q9.
10. Was the outcome of your case better, worse or the same as we had advised you?
11. Please tell us how you heard about our organization and whether it was difficult or easy to make initial contact.
12. Do you have any further comments or suggestions to help us improve our level of service?
Thank you for completing this questionnaire. Your responses are completely confidential and anonymous unless you wish to complete your details below.
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