Coronavirus

Posted: 17 March 2020

As the COVID -19 virus continues to occupy the news, we are exploring ways in which we can continue to work effectively with our clients over the forthcoming weeks and months.

We are taking pre-emptive steps to minimise the risk of coronavirus in the workplace, closely following guidance issued and updated from Public Health England. We want to reassure you that, in our firm, we have limited certain travel and will implement self isolation as a precautionary measure whenever the situation arises.

Office Meetings
We have made the decision that all non-essential face to face meetings are to be rearranged or moved to one of our other communication facilities available, either telephone or video conferencing in order to help protect both you the client and our staff.

Office Closures
If the developing situation results in office closures, or quarantine for any of our staff, rest assured we have a robust business continuity plan in place that will enable us to minimise the impact on our service to you.

Our people are provided with the devices they need to work remotely, and phone calls can be answered whilst working outside of the office.

Our client records and case management systems are held electronically which means that we will be able to access almost all necessary documentation and systems remotely whilst still ensuring that all data security criteria are maintained.

In the event of an office closure, we will implement plans for post to be redirected, scanned and distributed electronically to our teams, We do strongly encourage you to use email to send us this information wherever possible. If you need to send personal or confidential information then we ask that you contact the person responsible for your matter and we can organise information to be transferred via a dedicated secure platform.

Impact on you
We understand that many of you are concerned and worried about how this pandemic will affect you and potentially your business. We are here to offer support by answering any questions you might have, however small. We are happy to talk through your concerns and work with you to find the right solution and keep your legal problem moving towards a successful resolution.

At THB we are committed to the safety of our clients and people and are confident that the steps introduced will minimise any disruption to our business. We will, however, continue to monitor developments very carefully and and provide you with further updates as the situation progresses.